CANCELLATION, RETURN & EXCHANGE POLICY

Thank you for shopping with Sheeya Juels. We strive to provide high-quality jewellery and a seamless shopping experience. Please read our Cancellation, Return, Exchange & Refund Policy carefully before placing your order.

1. Order Cancellation & Modification

All sales are final.

Orders may be cancelled or modified within 4 hours of placing the order, provided the order has not already been dispatched from our warehouse.

Once an order has been dispatched, it cannot be cancelled or modified.

For approved cancellations, we provide store credit only. The store credit will be issued within 24 hours of cancellation and can be used towards future purchases on our website. No cash/bank refund will be provided for order cancellations.

Orders are generally dispatched within 1–2 working days of being placed.

2. Returns & Exchanges for Change of Mind

At Sheeya Juels, we work hard to keep our jewellery thoughtfully priced and accessible without compromising on quality. To keep our prices fair, we do not add the extra cost of returns and exchanges to our product prices.

For this reason, we are unable to offer returns, refunds or exchanges for change of mind or personal preference, except for eligible size exchanges on rings and bracelets as explained below.

3. Size Exchange – Rings & Bracelets Only

We understand that finding the perfect fit can sometimes be tricky. We recommend checking the product measurements provided in the Product Description and/or product images before placing your order. If you're unsure about a size, feel free to contact us before ordering. We're always happy to help.

If your ring or bracelet does not fit, we are happy to offer a one-time size exchange, subject to availability, at your cost.

A ₹200 exchange charge will apply towards pickup and re-shipping costs.

To be eligible for a size exchange, the product must be unused, unworn and returned in its original condition and packaging.

4. Incorrect, Damaged or Defective Products

If you receive an incorrect, damaged or defective product, we'll make it right at no additional cost to you.

Please contact us within 48 hours of delivery and share your concern along with an unboxing video.

Requests received after 48 hours of delivery may not be eligible for replacement or assistance.

5. How to Raise a Replacement or Exchange Request

To initiate a request, please contact us at:

Email: support@sheeyajuels.in
WhatsApp/Phone: +91 9871479292 (for faster response)

For email requests, please use the subject line:

“Return/Exchange Request – Order No. XXXX”

Please include:

  • Your order number

  • Reason for the request

  • Relevant photographs/videos

  • An unboxing video in case of an incorrect, damaged or defective product

Once we receive the required information, our team will review the request and confirm the appropriate resolution.

6. Reverse Pickup

Where applicable, we offer reverse pickup services, subject to service availability at your PIN code.

Our courier partner will make up to two pickup attempts.

If reverse pickup is unavailable at your location, or if the courier partner is unable to complete the pickup after the applicable attempts, you may be required to send the product back to our designated return address.

For an approved incorrect, damaged or defective product, there will be no additional return or replacement shipping cost to you.

For a size exchange of rings or bracelets, as mentioned above, the applicable ₹200 exchange charge will apply.

All products being returned must be sent back in the same condition in which they were received, along with their original packaging.

7. Replacement / Exchange Dispatch

Once the returned product is received and inspected at our warehouse, the approved replacement or exchange product will generally be dispatched within 1–2 working days, subject to availability.

Delivery of the replacement/exchange order generally takes 2–7 working days from dispatch, depending on the delivery location.

8. Refunds

We generally provide replacement or exchange rather than a monetary refund, wherever applicable under this policy.

For order cancellations approved within the permitted cancellation window, store credit will be issued instead of a cash/bank refund.

9. Need Help?

If you have any questions about your order, sizing, exchange eligibility or this policy, please contact us:

Email: support@sheeyajuels.in
WhatsApp/Phone: +91 9871479292 (for faster revert)

Our team will be happy to assist you.

By completing a purchase on our website, you acknowledge that you have read and understood our Cancellation, Return, Exchange & Refund Policy.